After your order has been decided, you will receive an order confirmation and art for approval. You should examine these documents for accuracy of copy, pricing, quantity ordered, colors, ship date and your expected in hands date, ship to address, etc. If everything meets your approval, you must sign and return both documents to us. We do not process any orders until we have received your signed approvals.
All orders are binding after they are signed and placed with the manufacturing factory. Cancelled orders are subject to our Cancellation Policy.
Production time begins after we have received and approved a proof of your artwork from the factory. This usually takes one to two days after we submit your order to the factory. The estimated ship and in hands dates are listed on all confirmations of orders. In general, production can take from 5 to 15 work days, and shipping 2-3 days, depending on the product.
We invoice orders as soon as we receive all costs - product, shipping, etc., from the manufacturer. Invoices are dated based on the manufacturer's invoice date to us, which is usually the date they shipped to you. Payment terms are net 10 with prior credit approval. If you choose to pay by check, we require a credit card on file to guarantee payment. Send your credit card info to us by completing our Credit Credit Form.
Most factories try to ship the exact quantity ordered, however, in general, they reserve the right to ship up to 10% over or under the quantity ordered, and to invoice on a pro-rata basis. If you must have an exact quantity we will include a 'no overs - unders' clause in the order. In general we include a 'no unders' clause in all orders.
Orders are shipped via UPS or Fed Ex Ground unless otherwise specified by customer. Shipping to events, hotels and convention sites is very risky and can result in lost product due to mishandling at the site. We take every possible precaution, but we cannot be held responsible for mishandling freight by third parties.
In general, minimums of $100.00 apply on printed items and $50.00 on blank items. In some cases we can go below minimums with a less than minimum charge. Your customer service representative will be able to help with this.
Please inspect your order as soon as it arrives. Should there be a quality issue or other problem with your order, notify us immediately upon receipt so we can get it corrected with the factory promptly. It may be necessary to send the factory a few samples of the item in question. If you wait too long to inspect your order the factory may not honor the issue.
If you have additional questions, please call us.